Refund review eligibility
Unissued and unused purchases with a clear payment record may be submitted for refund review.
Duplicate payments, amount mismatches, or system fulfillment failures are routed to manual handling.
Last updated: 2026-06-11
Refund Policy
Refund conditions, limits, and manual review rules for travel eSIM digital products.
This page is a FlyGB eSIM storefront template and must be reviewed by legal counsel before production launch.
When refunds may be limited
Issued, installed, activated, used, or deleted eSIMs usually require manual review and supplier-policy checks.
Device incompatibility, locked devices, or failure to follow installation steps may make a purchase ineligible.
Partial refunds and chargebacks
Partial refunds, chargebacks, and supplier refund states are tracked separately.
Provider refund success does not always mean supplier refund completion; exceptions require operations review.