Last updated: 2026-06-11

Help Center

Compatibility, installation, order access, and support guidance before and after purchase.

This page is a FlyGB eSIM storefront template and must be reviewed by legal counsel before production launch.

Before purchase

Confirm your device is unlocked, supports eSIM, and matches plan coverage, validity, and hotspot details.

After payment confirmation, open QR/LPA details through account or verified order access, then enable the eSIM at your destination.

Guest orders cannot reveal sensitive data by order number alone. Email verification or an access token is required.

FAQ

When does validity start?

Most plans start when the eSIM first connects to a supported network.

Can I share hotspot?

Hotspot availability is shown per plan when the supplier data supports it.

Can I refund an unused plan?

Refund eligibility depends on payment status and whether the eSIM was issued.